MMY Frequently Asked Questions

Yes. MMY is strictly for adults aged 18 and over. You will need to confirm your date of birth during registration, and age verification is required before your account is fully activated. If verification cannot be completed, access to the platform will not be granted. This is non-negotiable and exists to protect younger people from accessing gambling products.

No. MMY allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and can result in all associated accounts being suspended, with any balances held or forfeited. If you have forgotten your password or cannot access your existing account, use the account recovery option or contact support — there is no need to open a new one.

On the Login page, click the "Forgot your password?" link. Enter your registered email address or mobile number and you will receive a reset code or link. Follow the instructions to create a new password. If you do not receive the message within a few minutes, check your spam folder or try your alternative contact detail. Support is available via live chat if you continue to have difficulty.

Log in to your account and go to the account settings section. From there you can update your email address, mobile number, and other contact details. Some changes may require identity re-verification for security purposes. If you need to update your name or date of birth, contact the support team directly as these fields are tied to your verified identity.

Deposits via JazzCash, Easypaisa and Raast are typically processed almost instantly — usually within a minute or two of confirmation. Bank transfers may take slightly longer depending on your bank. If your deposit has not appeared after 15 minutes, check your transaction history on the deposit page. If the amount has been deducted from your account but not credited, contact support with the transaction reference number.

Yes, there is a minimum deposit amount which varies by payment method. The exact minimums are displayed on the Deposit page when you select your preferred method. MMY has kept the minimums accessible for Pakistan players so you do not need a large amount to get started. If you are unsure what minimum applies to your method, check the deposit page or ask support.

MMY does not charge additional fees on deposits from its side. However, your payment provider — for example, your bank or JazzCash — may apply their own transaction charges. It is worth checking with your provider beforehand. The amount credited to your MMY balance will be confirmed before you finalise the deposit so you know exactly what you will receive.

Processing times vary by method. JazzCash and Easypaisa withdrawals are typically faster, often completed within a few hours after approval. Bank transfers may take one to three business days depending on your bank. The withdrawal section in your account will show the estimated timeframe for each method at the time of your request. If a withdrawal is taking longer than expected, contact support with your reference number.

Common reasons for a delayed withdrawal include incomplete identity verification, an active bonus wagering requirement that has not yet been met, or a pending review by the security team. MMY carries out routine checks on withdrawals, which is standard practice to protect both the player and the platform. If you are unsure why yours is delayed, check your account notifications or reach out to support — they can tell you exactly what is needed to release the payment.

Yes. MMY offers live betting on cricket and other sports. Odds update in real time as the match progresses, allowing you to back teams, players or outcomes while the game is happening. Live markets for PSL and T20 internationals are especially popular among Pakistan players. You need to be logged in with a funded account to access live betting markets.

MMY covers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, method of first wicket, player performance specials and more. For PSL and major T20 tournaments, the market depth tends to be greatest. Pre-match and live options are both available. Visit the Betting section to explore what is currently open for upcoming fixtures.

Minimum bet amounts are set in PKR and vary by market and sport. The exact minimum is shown on the bet slip when you select a market. MMY has designed its minimum stakes to be accessible for all types of players, from casual fans backing their favourite PSL team to more regular bettors working with larger stakes.

No download is required. MMY runs entirely through your web browser on both desktop and mobile. Simply log in, go to the Game Lobby, and the games load directly in your browser. The platform is optimised for mobile browsers so the experience on an Android or iPhone is smooth and responsive without any need for a dedicated app.

The Bingo section has multiple rooms running throughout the day and evening. Each room has a set ticket price in PKR and a schedule of upcoming games. Buy your tickets before a game starts, then watch the numbers being called. Mark them off automatically or follow along manually depending on the room settings. Different rooms have different prize structures, so it is worth checking a few before you decide where to play.

A wagering requirement means you need to bet the bonus amount a certain number of times before it can be withdrawn as cash. For example, a bonus of PKR 1,000 with a 10x wagering requirement means you need to place a total of PKR 10,000 in qualifying bets before you can withdraw any winnings from that bonus. The specific terms for each offer are listed alongside the promotion on the Promotions page. Always read the terms before claiming to make sure you understand the conditions.

It depends on the specific promotion. Some bonuses are sports-specific — for example, a free bet credit for PSL matches can only be used on sports markets. Others are casino bonuses designed for use on slots or live casino games. A small number of promotions are flexible across both sections. Each offer on the Promotions page clearly states where the bonus can be used, so check the terms before activating.

Most bonuses are credited automatically after you meet the activation conditions — such as completing a qualifying deposit of the required amount. If yours has not appeared, first check that you met all the conditions listed in the promotion terms. Some bonuses require a specific bonus code or opt-in step. If everything looks correct and the bonus is still missing, contact support through live chat with the promotion name and your deposit reference so they can investigate quickly.

Log in and go to your account settings. Find the responsible gaming or safer play section and select the deposit limit option. Choose a daily, weekly or monthly limit in PKR and confirm. Limits take effect immediately. If you want to lower your limit, the change is applied straight away. If you want to raise a limit, a cooling-off period applies to give you time to reconsider before the higher limit becomes active.

If you feel you are spending more time or money on gaming than you are comfortable with, take action early. Start by setting stricter deposit or session limits in your account settings. You can also request a self-exclusion — a period of one month, six months, a year or longer — during which your account will not be accessible for gaming. MMY's support team can assist you with this at any time. Remember that gaming should always be a source of entertainment, not a way to make money or recover losses. Only play with amounts you can afford to lose.